SmartPAL Support Policy

Effective Date: August 27, 2025

1. Overview

This Support Policy outlines the support services SmartPAL provides to users of our platform, including the website and mobile application.

2. Support Channels

Users can contact our support team via the following method:

• Email: support@smartpal.org

3. Hours of Support

Our support team operates Monday to Friday, 9:00 AM to 5:00 PM Central Time, excluding public holidays.

4. Response Time

We aim to respond to all support inquiries within 1–2 business days. Response times may vary based on the nature and urgency of the request.

5. Scope of Support

Support services include:

• Technical assistance with the SmartPAL platform
• Troubleshooting bugs or errors
• Providing usage guidance
• Accepting feature feedback or suggestions

6. Exclusions

Support does not include:

• Custom development or modifications
• In-depth training or on-site support
• Support for third-party tools or services

7. Policy Changes

SmartPAL reserves the right to update this policy at any time. Any updates will be posted on this page with a revised effective date.

If you have questions or need help, contact us at support@smartpal.org.